company testimonials - what our clients say about us

"We have had our house rented through Lugton’s for nearly four years and found the service very good. ’Our’ agent Helen has always been easy to contact, and prompt with any information. We have had no trouble letting the house, and the regular reports have been comprehensive and reassuring. As first time landlords we were not interested in managing the property ourselves, and have found the Lugton’s service excellent and hassle free. Thanks Helen! We mean what we say - it’s not just talk!"
P Flannagen & F Hermann

"Lugton’s offer a hassle free service to landlords, our property portfolio has never had a house empty for more than a month in the last 5 years. Management happens seamlessly behind the scenes. Highly recommended."
R Shaw

"I have used Helen Robinson from Lugton’s to look after my rental properties for the last 4 years and found her very efficient, organised and helpful. I can always rely on Helen to find the right tenants for me, at the best possible rent, and organise everything so I don’t have to worry about a thing. If there is ever a problem Helen deals with it straight away and knows all the right people to get things fixed or sorted out. She does regular checks on my properties with written reports which gives me peace of mind everything is in order. I use Helen because I know she will get the job done."
Carolyn Evans

"I’ve had excellent service from both Helen and Annette and lucky to have professional people managing my rental properties. I enjoy having regular property reports and that they use their tradesmen to undertake required repairs - no hassles. A key service is feedback on new investment proposals that I need a viewpoint on and rental appraisals."
J Cargo

"We have had a property on River Road with Lugton’s for five years, and we have always thought they were very professional with the way they manage the property. We were referred to Lugton’s by another real estate company who we bought through, and we can now say we would recommend any owners to have their rentals in Hamilton managed by Helen and her team."
D Derby & H Hoffman, Wellington

"Many people would think twice about leaving your biggest asset in the hands of other people while you are overseas for a few years. I was thinking of selling my house so that I had nothing to worry about while I was away, however, I was recommended to Lugton’s by two lots of friends and in particular to Helen Robinson for her professional services. I’m pleased to say that regular reports of the condition of my property and the quality of my current tenants have left me without much to worry about, and advice on repairs are dealt with right away by Helen who keeps me informed. I have no problems in recommending Lugton’s to look after any properties, and would certainly recommend them to my friends."
Paul Griffiths

"Lugton’s have been managing my two Hamilton properties now for four years. Over this time both Helen and Annette have found excellent tenants and dealt with any issues in a very efficient and professional manner."
T Bird & H Allum

"Having rental properties in Hamilton and living in Whakatane could be a problem, but for us it has been a sensible investment decision. Lugton’s have been managing our rental properties in Hamilton for several years; they look after our best interests in dealing with our tenants. We have monthly statements, and are updated with regular property inspection reports. We find that they are very professional in their approach to managing the tenancies. The property manager is available by phone or email when we have questions or concerns, with all emails being replied to promptly. Our properties have been fully tenanted, by the same long standing tenants, which indicates that Lugton’s also keep the tenants happy."
Toni, Darrel & Philip Owen